FAQ

  • Why is there Chlorine in the water?

    Water treatment plants provide high-quality water containing essential salts and minerals. To preserve water quality and prevent accidental contamination, small doses of chlorine are added at the treatment plant and along the distribution network. Chlorine levels decrease during distribution due to reactions with pipes and other substances, including microbes. Adding chlorine at specific points ensures water safety and maintains its quality until it reaches your tap.

  • What is the chlorine content of the water?

    To ensure the bacteriological safety of water, a small amount of chlorine, typically ranging from 0.1 to 0.2 milligrams per litre, is added at different stages of the distribution network. This meticulous process guarantees that the water you receive fully adheres to sanitary regulations.

  • Why is there Chlorine in the water?

    Water treatment plants provide high-quality water containing essential salts and minerals. To preserve water quality and prevent accidental contamination, small doses of chlorine are added at the treatment plant and along the distribution network. Chlorine levels decrease during distribution due to reactions with pipes and other substances, including microbes. Adding chlorine at specific points ensures water safety and maintains its quality until it reaches your tap.

  • What are the effects of Chlorine?

    Chlorine is incorporated into the water at different stages of the distribution process to effectively eradicate harmful microorganisms. While chlorine plays a crucial role in eliminating potential contamination, it can also have some undesired effects. It has the ability to interact with organic substances, including sensitive skin and natural oils, leading to a dry sensation for both the skin and hair. Additionally, when water is heated and steam is produced during a shower, chlorine vapor can be inhaled. Although this can affect anyone, it can be particularly discomforting for individuals with respiratory conditions. Moreover, the body naturally absorbs chlorinated water through the skin, which can cause irritation for those with sensitive skin.

  • What are the benefits of using the Coolpex Pro Shower Purifier?

    1.) Effective Removal of Impurities: The system efficiently eliminates 98% of chlorine and hardness impurities from your shower water. It acts immediately, softening and purifying the water by removing chlorine, iron, hydrogen sulfide, and unwanted odors. 2.) Improved Skin and Hair: Experience instant improvement in dry and sensitive skin, as well as hair. The system leaves your skin, hair, and entire body feeling refreshed, rejuvenated, and revitalized.
    3.) Respiratory Health: By reducing the potential for gasses to be released into the air, the system helps reduce respiratory problems. You can now enjoy long, hot showers without concerns associated with unfiltered water.
    4.) Bacteria Reduction: The system effectively reduces bacteria, ensuring a cleaner bathing experience.
    5.) Elimination of Chlorine Odor: Say goodbye to the lingering chlorine odor on your skin and hair.
    6.) Removal of Heavy Metals: The system scours out heavy metals, preventing scale stains in your shower.
    7.) Enhanced Water Purity: Experience the natural purity and soothing properties of water revealed by the system.

  • How does the Purifier work?

    The cartridge filter is equipped with a patented material called KDF 55. KDF stands for Kinetic Degradation Fluxion.

    KDF filter medium is a high-purity formulation of copper-zinc alloy that removes over 99% of chlorine, bacteria, and heavy metals using a chemical process called redox or oxidation-reduction.

    For detailed technical information on the functionality of KDF 55, including laboratory tests and case studies, you can visit www.kdfft.com.

  • Do you offer free delivery and installation?

    Yes! The delivery and installation cost of the product is included in the cost. Our water filter technicians will schedule a time at your convenience and install the water filter to eliminate any hassle you may come across with the plumbing or buying adapters suitable to your shower system.

  • How long does the filter last before I need to replace it?

    Typically, the filter has a lifespan of approximately six months, which may vary based on usage.

  • What is the Warranty of the product?

    We sincerely hope that you are satisfied with your purchase! In the event that you encounter any issues, we provide a Standard Warranty, which extends coverage for your Shower Purifier housing unit for up to two years. However, please note that the replacement filter is not included under this warranty, as it is considered a 'wear and tear' item.

  • How long have you been in business?

    We have been in the water filtration industry for over 15 years and have 100,000+ happy customers.

  • Does it help to reduce hair dandruff ?

    Our shower purifier is designed to effectively reduce dryness and sensitivity of the skin while providing protection against brittle hair and minimizing hair thinning, which can contribute to hair loss. Many of our satisfied customers have reported improvements in dandruff with the use of our product. However, it's important to note that our purifier does not completely eliminate dandruff. For comprehensive dandruff treatment, we recommend using a specific shampoo or treatment targeted for that purpose.

  • Does it maintain water temperature too besides filtering?

    You can be reassured that our product will not impact your water temperature.

  • I have been having problems with hair loss in Kuwait. What could be the possible cause and treatment I can use?

    There are several factors contributing to the issue. Firstly, residing in hot climates can cause our pores to open when sweating, leading to the accumulation of sand and dirt in our hair follicles. Subsequently, when transitioning to air-conditioned environments, our pores quickly close, hindering hair growth. Secondly, the presence of sand, dirt, and heavy metals in water pipelines fosters bacterial growth. To ensure public health, the government often introduces a significant amount of chlorine, similar to swimming pools, which unfortunately dries out our hair and skin, making them more susceptible to breakage. Additionally, chlorine forms a layer of residue on our hair and skin, preventing proper moisture absorption and exacerbating the problem.

    To address these concerns, it is advisable to eliminate sand, dirt, metals, bacteria, and, most importantly, chlorine from your water supply using a reliable shower filter. By doing so, you can restore moisture to your hair and skin, while also shielding them from harmful chemicals. Our shower filters have undergone rigorous testing in a government laboratory, successfully removing 98% of chlorine, surpassing competitors in effectiveness. When combined with a balanced diet and regular exercise, these measures can contribute to the restoration of healthy-looking hair in a relatively short period of time.